Dashboard

Portfolio overview · all 12 properties
Automations live
Open work orders
23
▼ 6 this week
Invoices pending approval
14
Billbacks outstanding
$18,420
PM tasks due · July
11

Budget vs actual · YTD

R&M spend by property
Keystone Logistics ParkBethlehem, PA
71%
Rockland Commerce CenterAirmont, NY
58%
Garden State Flex CampusPiscataway, NJ
54%
Nutmeg Industrial CenterWaterbury, CT
49%

Needs attention

Investor report pack — June draft ready
4 sections assembled · awaiting manager review
Review1h
COI expiring — Liberty Elevator Co.
expires Aug 3 · renewal request sent
30 days1d
Inspection finding → WO-2846 created
Rockland Commerce Center · parking lot light
Auto-created1d
Every figure on this page draws from the same platform data set — work orders, invoices, billbacks and budgets update it in real time.
Investor report pack — June 2026

Investor report pack — June 2026

Draft ready for review
Period
June 2026 · all 12 properties
Section 1
Financial statement comments — drafted from GL export
Section 2
Over/under budget — 6 variances flagged with explanations
Section 3
Leasing activity — from lease records & pipeline tasks
Section 4
Major property updates — from work orders & capital projects
All four sections assemble automatically from the platform data set; edits made in review are saved to the pack before distribution.

Assembly

GL & budget data ingested
Yardi Voyager scheduled export · Jul 3
✓ Done
Variances flagged & commented
6 items over/under threshold
✓ Done
Leasing activity & property updates compiled
✓ Done
Manager review
● Active
Distribute to investor list
○ Pending
93%
Draft completeness

✓ Pack assembled from four data sources

Financial-statement comments, over/under-budget variances with explanations, leasing activity, and major property updates are drafted in the established report format.

Investor-facing distributions always require manager approval.
June pack approved
Draft assembled
✓ Done
Manager approved
audit entry recorded
✓ Done
Distribution queued
● Active
Archived to Documents
○ Pending
Drafts regenerate automatically as ledger, leasing and work-order data changes during the month.
Vendor compliance — Liberty Elevator Co.

Liberty Elevator Co. — Certificate of Insurance

Expires Aug 3
Vendor
Liberty Elevator Co. — elevator service & inspections
Coverage
GL $2M / $4M aggregate · umbrella $5M
Certificate on file
COI-2025-114 · uploaded Aug 2025
Active assignments
Elevator inspection — Hudson Valley Office Plaza (due Aug 2)
Renewal request
Sent Jul 3 · no certificate received yet
Expiration alerts fire at 60, 30 and 7 days; the renewed certificate attaches to the vendor record when it arrives.

Renewal tracking

Expiration alert — 30 days
Jul 3
✓ Done
Renewal request emailed to vendor
Jul 3 · template: COI renewal
✓ Done
Certificate received & verified
● Active
Vendor record updated
○ Pending

✓ No renewed certificate 11 days after request

The vendor has one active assignment scheduled past the expiration date. Sending a follow-up keeps the paper trail on the vendor record; pausing new assignments holds scheduling until the certificate clears.

Compliance holds are configured per vendor type in the configuration engine.
Follow-up sent
Renewal request — Jul 3
✓ Done
Follow-up — today
logged to the vendor record
✓ Done
Certificate received & verified
● Active
Vendor record updated
○ Pending
Inspection finding — parking lot light

Finding F-0412 — Parking lot light out, north row

Work order created
Property
Rockland Commerce Center — Airmont, NY
Inspection
Monthly PM site visit · Jul 13
Checklist item
Exterior lighting — fail
Photo
1 attached · fixture N-07
Classification
Safety — exterior lighting
Linked work order
WO-2846 · Open
Failed checklist items create work orders automatically, carrying the photo, location and classification from the inspection.

From finding to work order

Inspection completed
Jul 13 · mobile checklist
✓ Done
Finding logged with photo
✓ Done
WO-2846 created automatically
classification: safety — exterior lighting
✓ Done
Assignment
in Work Orders
● Active
The full work order, its assignment and lifecycle live in the Work Orders module under WO-2846.
Editing — June pack commentary

June 2026 pack — section drafts

Editing
Financial statement comments
“NOI ahead of plan at 8 of 12 properties; utility recovery timing shifted $14K into July…”
Over/under budget
“Keystone R&M running 71% of YTD budget on roof repairs — seasonal inspection scheduled…”
Leasing activity
“One renewal executed (Brightline, 5 yr); two proposals outstanding at Garden State…”
Major property updates
“Dock door repair completed at Garden State; parking lot lighting remediation underway at Rockland…”
Each section is editable in place; the source figures stay linked, so edited commentary keeps its underlying data references.

✓ Edits save to the June pack

Saved commentary carries into the distribution copy and the archived version; the underlying GL, leasing and work-order figures remain linked and refresh until distribution.

Every edit is stamped to the pack's activity log.
New assignments paused
Renewal request sent
Jul 3 + follow-up available
✓ Done
New assignments paused
logged with reason
✓ Done
Existing Aug 2 inspection flagged
reassign or hold pending COI
● Active
Hold lifts on verified certificate
○ Pending
Compliance holds and their triggers are configured per vendor type in the configuration engine.
Activity log — Liberty Elevator Co.

Vendor record activity

Certificate COI-2025-114 uploaded
Aug 2025 · verified
✓ Done
60-day expiration alert
Jun 3 · notification sent
✓ Done
30-day expiration alert
Jul 3 · notification sent
✓ Done
Renewal request emailed
Jul 3 · template: COI renewal
✓ Done
Awaiting renewed certificate
follow-up available
● Active
Verification & record update
○ Pending
Every action on a vendor record is time-stamped with the user or automation that performed it — nothing on the record is editable without a trail.
Open
23
Awaiting vendor
7
Awaiting tenant
4
Closed · June
41

Tenant-submitted work orders

Web + mobile portal · photos & documents attached
Roof leak over Suite 210 — Keystone Logistics Park
Bethlehem, PA · Eastern Freight Systems · 2 photos
Awaiting Vendor2h
HVAC not cooling — Hudson Valley Office Plaza, Suite 4B
Newburgh, NY · Corner Office Suites · 1 photo
Assigned5h
Loading dock door off track — Garden State Flex Campus
Piscataway, NJ · Apex Logistics LLC
In Progress1d
Parking lot light out — Rockland Commerce Center
Airmont, NY · created from inspection finding
Open1d
Restroom fixture replaced — Nutmeg Industrial Center
Waterbury, CT · Brightline Medical Supply
Completed by Engineer2d
Tenants submit with photos and documents, see live status, and comment on active work orders; every change writes to the activity log and notifies the right people automatically.
WO-2847 — Roof leak over Suite 210

WO-2847 — Roof leak over Suite 210

Awaiting Vendor
Property
Keystone Logistics Park — Bethlehem, PA
Tenant
Eastern Freight Systems
Category
Roofing — leak
Submitted
Jul 12, 8:41 AM · tenant portal
Attachments
2 photos · 1 tenant note
Notes
Internal: recurring at NW corner · Tenant-facing: vendor scheduled
Water intrusion reported at the northwest corner of Suite 210 after Saturday's storm; ceiling tile staining photographed by the tenant.

Lifecycle

Open
Jul 12, 8:41 AM
✓ Done
Assigned
property team · Jul 12
✓ Done
Awaiting Vendor
Keystone Roofing · inspection Wed
● Active
Completed by Engineer
○ Pending
Closed by Property Manager
○ Pending

Work order thread

Eastern Freight SystemsLeak is directly over our dispatch desk — two photos attached. Please advise timing.
PlatformKeystone Roofing requested for inspection · tenant status update sent automatically.
D. Feld — Property ManagerInterior tile replacement to follow the roof patch; billback review at close-out.
Tenant notifiedPhotos on file
88%
Suggestion confidence

✓ Suggested vendor: Keystone Roofing

Category, this property's service history and vendor coverage point to Keystone Roofing; their COI and license are current in the vendor directory.

Assignments are confirmed by the property team; suggestions come from category and vendor history.
Vendor assigned
Vendor notified
scope + photos sent
✓ Done
Tenant status update sent
✓ Done
Vendor visit
inspection scheduled Wed
● Active
Completed by Engineer
○ Pending
Closed by Property Manager
○ Pending
WO-2811 — Restroom fixture replaced

WO-2811 — Restroom fixture replaced

Completed by Engineer
Property
Nutmeg Industrial Center — Waterbury, CT
Tenant
Brightline Medical Supply
Engineer
R. Gutierrez
Labor
1.5 hrs @ property rate
Materials
Flushometer valve — $86.40 (catalog)
Photos
Before / after attached
91%
Billback readiness

✓ Ready to close — billback drafted

Labor and materials are logged against the work order; lease terms flag this as tenant-billable, and draft billback BB-1094 is attached for review in Billbacks.

Closing writes the final audit entry and releases the draft billback for approval.
WO-2811 closed
Completed by Engineer
photos + labor + materials logged
✓ Done
Closed by Property Manager
audit entry recorded
✓ Done
Billback in approval queue
BB-1094
● Active
Closed work orders remain searchable with their full activity log, photos, invoices and documents.
WO-2843 — HVAC not cooling, Suite 4B

WO-2843 — HVAC not cooling, Suite 4B

Assigned
Property
Hudson Valley Office Plaza — Newburgh, NY
Tenant
Corner Office Suites
Category
HVAC — cooling
Submitted
Jul 14, 9:12 AM · tenant portal · 1 photo
Assigned to
M. Kowalski — Engineer
Linked asset
RTU-2, Hudson Valley Office Plaza
Thermostat reading 79°F at 9 AM; suite served by RTU-2, last serviced March 2026.

Lifecycle

Open
Jul 14, 9:12 AM
✓ Done
Assigned
M. Kowalski · Jul 14, 9:40 AM
● Active
In Progress
○ Pending
Completed by Engineer
○ Pending
Closed by Property Manager
○ Pending

Work order thread

Corner Office SuitesSuite 4B has been warm since this morning — photo of the thermostat attached.
PlatformAssigned to M. Kowalski · tenant status update sent · RTU-2 service history linked.
M. Kowalski — EngineerOn site after the PR-388 filter delivery; checking the RTU-2 capacitor first.
Tenant notifiedAsset linked
WO-2838 — Loading dock door off track

WO-2838 — Loading dock door off track, Dock 3

In Progress
Property
Garden State Flex Campus — Piscataway, NJ
Tenant
Apex Logistics LLC
Category
Doors & docks
Vendor
Tri-County Door Systems · on site
Tenant note
Dock 3 out of service · trucks rerouted to Dock 4
Est. completion
Today, 4 PM
Bottom roller jumped the track on the north dock door; vendor on site with replacement rollers and track alignment.

Lifecycle

Open
Jul 13, 7:55 AM
✓ Done
Assigned
Tri-County Door Systems
✓ Done
In Progress
vendor on site since 1 PM
● Active
Completed by Engineer
○ Pending
Closed by Property Manager
○ Pending
Vendor invoices submitted against this work order match automatically in AP; the tenant sees status updates without the internal notes.
WO-2846 — Parking lot light out

WO-2846 — Parking lot light out, north row

Open
Property
Rockland Commerce Center — Airmont, NY
Source
Inspection finding F-0412 · Jul 13
Category
Safety — exterior lighting
Photo
1 attached · fixture N-07
Priority
High — safety classification
Created automatically from a failed exterior-lighting checklist item on the monthly PM site visit.

Lifecycle

Open
created from inspection · Jul 13
● Active
Assigned
○ Pending
In Progress
○ Pending
Completed by Engineer
○ Pending
Closed by Property Manager
○ Pending
86%
Suggestion confidence

✓ Suggested assignment: M. Kowalski (in-house)

Exterior lighting at this property has been handled in-house on the last four occurrences; fixture N-07 takes a stocked lamp and ballast. Safety-classified items sit at the top of the assignment queue.

Assignments are confirmed by the property team; suggestions come from category and property history.
Assigned
Open
from inspection finding
✓ Done
Assigned
M. Kowalski · notified
✓ Done
In Progress
● Active
Completed by Engineer
○ Pending
Closed by Property Manager
○ Pending
Vendor options — WO-2847

Eligible roofing vendors

3 qualified
Keystone Roofing (suggested)
4.8 rating · avg response 1.2 days · COI & license current · 6 jobs at this property
Lehigh Valley Roofing Co.
4.5 rating · avg response 2.5 days · COI current · 2 jobs in portfolio
Summit Exteriors
4.2 rating · avg response 3.1 days · COI expires Sep 12 · no history at this property
Ratings, response times and history build automatically from closed work orders and matched invoices; compliance status pulls live from the vendor directory.
88%
Suggestion confidence

✓ Keystone Roofing leads on history and response time

Six prior jobs at this property including the 2025 membrane repair at the same corner; fastest average response of the qualified set.

Cost-comparison detail per vendor lives in Vendor Management reporting.
Activity log — WO-2847

Work order activity

Submitted via tenant portal
Jul 12, 8:41 AM · Eastern Freight Systems
✓ Done
2 photos + tenant note attached
Jul 12, 8:41 AM
✓ Done
Auto-classified: Roofing — leak
Jul 12, 8:41 AM · platform
✓ Done
Assigned to property team
Jul 12, 9:15 AM · D. Feld
✓ Done
Internal note: recurring at NW corner
Jul 12 · internal visibility only
✓ Done
Vendor requested: Keystone Roofing
Jul 12 · status → Awaiting Vendor
✓ Done
Tenant status update sent
Jul 12 · automatic
✓ Done
Vendor inspection
scheduled Wed
● Active
Internal entries are never visible to the tenant; tenant-facing updates are marked. Every entry carries its user or automation and timestamp.
Returned to engineer
Completed by Engineer
Jul 12
✓ Done
Returned by Property Manager
comment attached · engineer notified
✓ Done
In Progress
awaiting engineer
● Active
Billback BB-1094 on hold
releases at completion
○ Pending
Activity log — WO-2811

Work order activity

Submitted via tenant portal
Jul 10 · Brightline Medical Supply
✓ Done
Assigned to R. Gutierrez
Jul 10
✓ Done
Materials logged from catalog
flushometer valve · $86.40
✓ Done
Labor logged
1.5 hrs @ Waterbury property rate
✓ Done
Before/after photos attached
Jul 12
✓ Done
Completed by Engineer
Jul 12
✓ Done
Draft billback BB-1094 created
automatic · lease flags tenant-billable
✓ Done
Awaiting Property Manager close
● Active
Labor, materials, photos and the draft billback all live on the same record — the close-out review sees everything in one place.
Vendor options — WO-2846

Eligible electrical vendors

2 qualified
Hudson Electric & Sons
4.7 rating · avg response 1.0 day · COI & license current · 2 jobs at this property
A-1 Electrical Contractors
4.4 rating · avg response 1.8 days · COI current · parking-lot lighting experience
In-house remains the suggested route for this fixture type; vendor assignment is available when the team prefers it.

✓ Hudson Electric & Sons leads for this property

Fastest response of the qualified set with prior work at Rockland Commerce Center; safety-classified items keep their priority either way.

Assignments are confirmed by the property team.
Vendor assigned
Open
from inspection finding F-0412
✓ Done
Assigned
Hudson Electric & Sons · notified
✓ Done
Vendor visit
● Active
Completed by Engineer
○ Pending
Closed by Property Manager
○ Pending
Activity log — WO-2846

Work order activity

Inspection finding F-0412 logged
Jul 13 · monthly PM site visit
✓ Done
Photo attached — fixture N-07
Jul 13 · from mobile checklist
✓ Done
WO-2846 auto-created
Jul 13 · classification: safety — exterior lighting
✓ Done
Priority set: High
safety classification rule
✓ Done
Awaiting assignment
● Active
The finding, its photo and this work order stay linked — closing the work order resolves the finding on the inspection report automatically.
Assets tracked
148
PM tasks · July
11
Overdue
2
Warranties expiring · 90 days
6

Preventive maintenance — next 30 days

Schedules generate work orders automatically
HVAC quarterly service — RTU-4, Keystone Logistics Park
Tri-State Mechanical · due Jul 22
Scheduled
Fire inspection — Rockland Commerce Center
AllPro Fire & Safety · due Jul 25
Vendor confirmed
Elevator inspection — Hudson Valley Office Plaza
Liberty Elevator Co. · due Aug 2
Scheduled
Roof inspection — Garden State Flex Campus
seasonal · due Aug 9
Unassigned
Generator load test — Nutmeg Industrial Center
due Jul 30
Scheduled
Completing the generated work order closes the PM task and stamps the asset's service history automatically.
RTU-4 — Rooftop unit

RTU-4 — Rooftop unit, Keystone Logistics Park

In service
Serial
TR-88412-C
Installed
Jun 2019
Warranty
Compressor through Jun 2029
Last service
Apr 14, 2026 · Tri-State Mechanical
Linked work orders
6
Replacement forecast
2031 (estimated, usage-based)

Service history

Coil cleaning
Jan 2026 · Tri-State Mechanical
✓ Done
Quarterly service
Apr 2026 · Tri-State Mechanical
✓ Done
Quarterly service
due Jul 22 · WO auto-generated
● Active
Quarterly service
Oct 2026
○ Pending
Serial numbers, warranty terms, vendor history and linked work orders live on the asset record; replacement forecasts update as service history accrues.
Fire inspection — Rockland Commerce Center

PM-0921 — Annual fire inspection

Vendor confirmed
Property
Rockland Commerce Center — Airmont, NY
Vendor
AllPro Fire & Safety · confirmed Jul 25, 8 AM
Scope
Sprinkler, alarm panel, extinguishers, egress lighting
Compliance
Municipal filing due Aug 15 · auto-reminder set
Linked work order
WO-2851 · generated from this schedule
Last inspection
Jul 2025 · passed · report on file

Schedule

Work order generated
30 days ahead of due date
✓ Done
Vendor confirmed
Jul 25, 8 AM
✓ Done
Inspection & report upload
● Active
Municipal filing
due Aug 15 · reminder set
○ Pending
The inspection report attaches to the property's compliance file; a failed item would create work orders per finding, as with any inspection.
Elevator inspection — Hudson Valley Office Plaza

PM-0918 — Elevator inspection, cars 1 & 2

Scheduled
Property
Hudson Valley Office Plaza — Newburgh, NY
Vendor
Liberty Elevator Co. · due Aug 2
Assets
Elevator car 1 · elevator car 2
Vendor compliance
COI expires Aug 3 — renewal in progress
Certificate posting
Cab certificates replaced after passing

Schedule

Work order generated
✓ Done
Vendor scheduling
date pending vendor confirmation
● Active
Inspection & certificate upload
○ Pending
The vendor's expiring certificate of insurance is flagged on this schedule from the vendor record — scheduling past Aug 3 holds until the renewal clears.
Roof inspection — Garden State Flex Campus

PM-0924 — Seasonal roof inspection

Unassigned
Property
Garden State Flex Campus — Piscataway, NJ
Due
Aug 9 · seasonal schedule
Scope
Membrane, drains, flashings, rooftop equipment curbs
History
2 roof work orders at this property in 12 months
84%
Suggestion confidence

✓ Suggested vendor: Keystone Roofing

Keystone Roofing performed this property's last two roof repairs and its 2025 seasonal inspection; COI and license are current. Assigning now generates the work order with the seasonal checklist attached.

Suggestions come from property and vendor history; the team always confirms.
Vendor assigned
Vendor assigned
Keystone Roofing · notified
✓ Done
Inspection
due Aug 9
● Active
Report & findings
failed items create work orders
○ Pending
Generator load test — Nutmeg Industrial Center

PM-0919 — Generator load test

Scheduled
Property
Nutmeg Industrial Center — Waterbury, CT
Asset
GEN-1 · 350kW diesel · installed 2017
Due
Jul 30 · quarterly schedule
Assigned
R. Gutierrez — Engineer
Last test
Apr 28, 2026 · passed · 100% load 30 min
Fuel
72% · reorder threshold 40%

Schedule

Work order generated
✓ Done
Load test
Jul 30 · checklist attached
● Active
Results to asset record
runtime hours update the service history
○ Pending
Test results, runtime hours and fuel readings write to GEN-1's asset record; a failed test creates a repair work order automatically.
Bid request drafted
Scope of work from template
membrane · drains · flashings · equipment curbs
✓ Done
Vendors selected
Keystone Roofing · Lehigh Valley Roofing · Summit Exteriors
✓ Done
Bid requests sent
due Jul 28 · reminders automatic
● Active
Side-by-side comparison & award
in Bidding & Contracts
○ Pending
Schedule deferred
Deferral logged
reason: vendor availability · by D. Feld
✓ Done
Reminders reset
new due date Sep 6
✓ Done
Schedule updated
● Active
Inspection
Sep 6
○ Pending
Deferrals are visible on the property's PM compliance report — nothing quietly slips.
Draft billbacks
9
Awaiting approval
4
Invoiced · June
$12,180
Collections outstanding
$18,420

Billbacks linked to work orders

Labor at property rates · materials from the catalog
$
BB-1094 — Fixture replacement · Brightline Medical Supply
WO-2811 · 1.5 hrs @ Waterbury rate + materials
Draft
$
BB-1091 — After-hours lockout · Corner Office Suites
WO-2790 · 2.0 hrs @ overtime rate
Approved
$
BB-1087 — Dock door repair · Apex Logistics LLC
WO-2765 · vendor invoice attached
Invoiced
$
BB-1074 — Glass replacement · Summit Packaging Co.
invoiced Jun 18 · net 30
Collection · 26 days
Labor pulls from the property-specific rate library and materials from the standardized catalog with property overrides; every billback links to its work order and documentation.
BB-1094 — Draft billback

Billback BB-1094 — WO-2811

Draft
Tenant
Brightline Medical Supply
Property
Nutmeg Industrial Center — Waterbury, CT
Labor
1.5 hrs × $95.00 (property rate) = $142.50
Materials
Flushometer valve · $86.40 (catalog)
Documentation
Work order + before/after photos attached
Invoice total
$228.90
94%
Auto-population accuracy

✓ Invoice drafted from completed work

Description, labor and materials auto-populated from the work order. On approval, the invoice generates, the tenant copy attaches to the work order, and the charge joins the next Yardi Voyager import batch.

Posting to the books always carries a manager approval.
Invoice generated
Invoice generated
description auto-populated from work performed
✓ Done
Yardi Voyager import batch
Jul 15 batch
● Active
Collection tracking
net 30 · reminders scheduled
○ Pending
BB-1091 — After-hours lockout

Billback BB-1091 — WO-2790

Approved
Tenant
Corner Office Suites
Property
Hudson Valley Office Plaza — Newburgh, NY
Labor
2.0 hrs × $142.50 (overtime rate) = $285.00
Materials
None
Lease basis
After-hours service — tenant-billable per lease
Invoice total
$285.00

Status

Drafted from WO-2790
description auto-populated
✓ Done
Approved
manager approval · audit entry recorded
✓ Done
Invoice generating
joins the Jul 15 Yardi Voyager import batch
● Active
Collection tracking
net 30
○ Pending
BB-1087 — Dock door repair

Billback BB-1087 — WO-2765

Invoiced
Tenant
Apex Logistics LLC
Property
Garden State Flex Campus — Piscataway, NJ
Vendor cost
Tri-County Door Systems · $640.00 (invoice attached)
Lease basis
Tenant-caused damage — billable per lease
Invoice
INV-3308 · sent Jul 2 · net 30
Yardi Voyager
Posted · Jul 3 import batch

Status

Vendor invoice matched to WO-2765
✓ Done
Billback approved & invoiced
INV-3308 · Jul 2
✓ Done
Posted to Yardi Voyager
Jul 3 import batch
✓ Done
Collection
net 30 · due Aug 1
● Active
The vendor's invoice, the work order and the tenant invoice stay linked — one record from repair to collection.
BB-1074 — Glass replacement

Billback BB-1074 — WO-2741

Collection · 26 days
Tenant
Summit Packaging Co.
Property
Keystone Logistics Park — Bethlehem, PA
Invoice
INV-3287 · $1,140.00 · sent Jun 18 · net 30
Days outstanding
26 · due Jul 18
Reminders
None sent yet
Documentation
Work order + photos + invoice attached

✓ Approaching net terms — no reminder on file

The invoice comes due Jul 18. A payment reminder attaches the original invoice and documentation; escalation flags the account to the property manager and on the tenant's dashboard.

Reminder cadence follows the lease's net terms and is configurable per property.
Reminder sent
Invoiced
Jun 18 · net 30
✓ Done
Reminder sent
today · logged
✓ Done
Due Jul 18
escalates if unpaid
● Active
Adjust line items — BB-1094

BB-1094 — editable lines

Editing
Labor
1.5 hrs × $95.00 (Waterbury property rate) — hours and rate adjustable
Materials
Flushometer valve · $86.40 (catalog) — swap item or override price
Add line
Additional labor, materials or vendor cost from the linked work order
Running total
$228.90
Rate and catalog values prefill from the property's configuration; overrides require a reason and are stamped to the record.

✓ Adjustments carry into the invoice

Saved changes update the invoice draft and the running total; the original auto-populated values remain visible in the activity log for comparison.

Overrides of catalog or rate-library values always carry a logged reason.
Billback waived
Waived by manager
reason: goodwill — recurring fixture fault
✓ Done
Costs retained on WO-2811
visible in property cost reports
✓ Done
No invoice generated
✓ Done
Tenant record annotated
● Active
Waived billables surface on the delinquent-billback and property cost reports so the write-off is a decision, never a leak.
Escalated
Invoiced Jun 18
net 30 · due Jul 18
✓ Done
Escalated
task created for D. Feld
✓ Done
Flag on tenant dashboard
Summit Packaging Co.
● Active
Next: contact or late fee per lease
○ Pending
Activity log — BB-1074

Billback activity

Drafted from WO-2741
glass replacement · documentation attached
✓ Done
Approved by manager
Jun 17
✓ Done
Invoice INV-3287 generated
Jun 18 · $1,140.00
✓ Done
Posted to Yardi Voyager
Jun 19 import batch
✓ Done
Net-30 clock running
26 days · due Jul 18
● Active
Reminder / escalation
per lease terms
○ Pending
Collection states, reminders and escalations all stamp this record — the delinquent-billback report is just a live view over these entries.
Open purchase requests
6
POs awaiting delivery
4
July R&M spend vs budget
62%
Over-threshold escalations
1

Purchase requests

Cart ordering from vendor catalogs
PR-388 — HVAC filters ×24 + belt kit
R. Gutierrez · Keystone Logistics Park · Home Depot Pro catalog
Awaiting approval
PR-386 — Exit sign batteries ×12
M. Kowalski · Rockland Commerce Center
Approved
PR-384 — Concrete patch + sealant
Garden State Flex Campus · local supplier catalog
PO issued
PR-379 — Dock bumpers ×4
delivery confirmed Jul 10 · receiving matched
Received
Engineers order from catalogs with product images and pricing; each cart routes through the property's approval thresholds before a PO is issued, and receiving confirmation matches back against the PO.
PR-388 — HVAC filters & belt kit

PR-388 — HVAC filters & belt kit

Awaiting approval
Requested by
R. Gutierrez — Engineer
Property
Keystone Logistics Park — Bethlehem, PA
Catalog
Home Depot Pro
Lines
MERV-13 filters ×24 · belt kit ×2
Cart total
$412.60
Budget impact
R&M · 64% of July budget after purchase

✓ Within the property's manager threshold

The cart total falls under this property's $500 manager threshold; above-threshold requests escalate automatically through the property's approval chain.

Approval thresholds and chains are configured per property in the configuration engine.
PO issued
PO generated
auto-numbered · budget encumbered
✓ Done
Delivery tracking
ETA Jul 17
● Active
Receiving confirmation
○ Pending
Invoice match
3-way match in AP
○ Pending
PR-386 — Exit sign batteries

PR-386 — Exit sign batteries ×12

Approved
Requested by
M. Kowalski — Engineer
Property
Rockland Commerce Center — Airmont, NY
Catalog
Home Depot Pro
Cart total
$186.00
Approval
Under threshold · approved Jul 13
Budget impact
R&M · 59% of July budget after purchase

Status

Request submitted
Jul 13 · from mobile
✓ Done
Approved
within manager threshold
✓ Done
PO generating
transmits to the Home Depot Pro account
● Active
Delivery & receiving
○ Pending
PR-384 — Concrete patch & sealant

PR-384 — Concrete patch + sealant

PO issued
Requested by
R. Gutierrez — Engineer
Property
Garden State Flex Campus — Piscataway, NJ
Catalog
Local supplier — Raritan Building Supply
PO
PO-2209 · $348.20
Delivery
ETA Jul 16 · to property
Budget impact
R&M · encumbered against July

Status

Approved & PO issued
PO-2209
✓ Done
Delivery tracking
ETA Jul 16
● Active
Receiving confirmation
○ Pending
Invoice match
3-way match in AP
○ Pending
PR-379 — Dock bumpers

PR-379 — Dock bumpers ×4

Received
Requested by
R. Gutierrez — Engineer
Property
Keystone Logistics Park — Bethlehem, PA
PO
PO-2201 · $512.80
Delivered
Jul 10 · receiving confirmed against PO
Budget
Actuals updated · R&M July
Invoice
Awaiting vendor invoice · will 3-way match in AP

Status

PO issued
PO-2201
✓ Done
Delivered & received
Jul 10 · quantities confirmed
✓ Done
Budget actuals updated
✓ Done
Invoice match
pending vendor invoice in AP
● Active
When the vendor's invoice arrives, AP matches it against this PO and the receiving confirmation — a three-way match with no re-keying.
Returned for changes
Change request attached
“swap to MERV-11 for the warehouse RTUs — spec”
✓ Done
Engineer notified
R. Gutierrez
✓ Done
Awaiting resubmission
● Active
Re-approval through same chain
○ Pending
Request declined
Declined by manager
reason logged
✓ Done
Requester notified
R. Gutierrez
✓ Done
Budget encumbrance released
R&M · Keystone Logistics Park
✓ Done
Request archived
searchable with full history
● Active
Invoices ingested · July
96
Auto-matched
78%
Exceptions
7
Pending approval
14

Exception queue

Only invoices that need a person surface here
$
Tri-State Mechanical — $1,840 · price variance vs contract
Keystone Logistics Park · contract rate $1,620
Variance
$
Liberty Elevator Co. — possible duplicate of INV-8802
same amount · 3 days apart
Duplicate?
$
Keystone Roofing — no PO or contract on file
match to WO-2847 suggested
Missing link
$
AllPro Fire & Safety — $640 · matched to PM contract
auto-coded · routed for routine approval
Matched
Clean invoices match to work orders, POs, contracts or recurring services and route for approval automatically; every invoice tracks Unpaid through Paid or Overdue.
INV-8817 — Tri-State Mechanical

INV-8817 — Tri-State Mechanical

Exception — price variance
OCR capture
Vendor, date, amount and line items extracted
Match
WO-2831 · quarterly HVAC service
Contract rate
$1,620 · invoiced $1,840
GL coding suggestion
6320 — R&M HVAC · Keystone Logistics Park (92% confidence)
Routing
Property manager → controller
92%
Coding confidence

✓ Hold: invoice exceeds the contract rate by $220

Line items match the service contract's scope but exceed its rate. Returning the invoice sends the variance to the vendor with documentation; approving instead posts at the invoiced amount with an override entry.

GL and cost-center coding suggestions are always confirmed by a person before an invoice posts.
Variance sent to vendor
OCR capture & match
WO-2831 · contract on file
✓ Done
Variance flagged
$220 over contract rate
✓ Done
Vendor notified
documentation attached
● Active
Resolution & posting
Yardi Voyager import batch
○ Pending
INV-8815 — Liberty Elevator Co.

INV-8815 — Liberty Elevator Co.

Exception — possible duplicate
Amount
$890.00 · monthly elevator service
Possible duplicate of
INV-8802 · $890.00 · received 3 days earlier
OCR comparison
Same amount, same service period · different invoice numbers
Vendor history
One service invoice per month on contract
Routing
Held — not routed for approval
87%
Duplicate likelihood

✓ Two invoices, one service period

Both invoices cover the July service period on the same contract. Voiding holds INV-8815 and notifies the vendor with both invoice numbers; keeping both routes each for approval with a note.

Voided invoices stay on the vendor record with the reason attached.
Duplicate voided
Duplicate flagged
same amount · same period
✓ Done
Voided & vendor notified
reason on the vendor record
✓ Done
INV-8802 in approval routing
● Active
INV-8820 — Keystone Roofing

INV-8820 — Keystone Roofing

Exception — missing link
Amount
$1,260.00 · roof patch, Suite 210
OCR capture
Vendor, date, amount and scope extracted
Suggested match
WO-2847 — roof leak over Suite 210 (scope and property align)
GL coding suggestion
6330 — R&M Roofing · Keystone Logistics Park (90% confidence)
Routing
Held — awaiting link
90%
Match confidence

✓ Invoice matches an open work order

The scope, property and vendor align with WO-2847. Linking attaches the invoice to the work order and routes it for approval with the suggested coding; the billback review at close-out sees the vendor cost automatically.

A person confirms every link and every posting.
Linked & routed
Linked to WO-2847
✓ Done
Approval routing
property manager → controller
● Active
Posting
Yardi Voyager import batch after approval
○ Pending
INV-8812 — AllPro Fire & Safety

INV-8812 — AllPro Fire & Safety

Matched — in approval routing
Amount
$640.00 · quarterly fire system service
Match
Recurring PM contract · Rockland Commerce Center
Contract rate
$640.00 · exact match
GL coding
6340 — R&M Fire & Life Safety (auto-applied, 97% confidence)
Routing
Property manager · routine approval

Pipeline

OCR capture
vendor, amount, period extracted
✓ Done
Matched to recurring contract
rate confirmed against contract
✓ Done
GL coding applied
confirmed at approval
✓ Done
Approval routing
property manager
● Active
Posting
Yardi Voyager import batch
○ Pending
Matched invoices never stop in the exception queue — approval is the only human touch between capture and posting.
Approved with override
Variance documented
$1,840 vs contract $1,620 · reason logged
✓ Done
Override by property manager
audit entry recorded
✓ Done
Controller approval
routing per exception rule
● Active
Yardi Voyager import batch
○ Pending
Overrides appear on the vendor's cost history — repeated variances surface in vendor performance reporting.
Reassign coding — INV-8817

Coding options — INV-8817

Selecting
6320 — R&M HVAC (suggested)
92% confidence · matches WO-2831 category and vendor history
6510 — Service contracts
6% · vendor holds a quarterly service contract
1420 — Capital improvements
2% · no linked capital project found
Property / cost center
Keystone Logistics Park · R&M
Confidence reflects match strength against the work order, contract and this vendor's coding history; the chosen code trains future suggestions.
92%
Coding confidence

✓ 6320 — R&M HVAC remains the strongest match

The linked work order and the vendor's history both point to R&M HVAC at this property; selecting a different code applies immediately and is logged with the change reason.

A person confirms coding before any invoice posts.
Both invoices kept
Reviewed as potential duplicate
same amount · 3 days apart
✓ Done
Marked distinct — note attached to both
✓ Done
Both in approval routing
● Active
Posting after approval
Yardi Voyager import batch
○ Pending
Clarification requested
Duplicate flagged
INV-8802 / INV-8815
✓ Done
Clarification request sent
both numbers referenced
✓ Done
Vendor reply
threads to this record
● Active
Resolution
void one or route both
○ Pending
PO documentation requested
Missing PO/contract flagged
✓ Done
Request sent to vendor
reply threads here
✓ Done
Suggested match preserved
WO-2847
● Active
Link & route on receipt
○ Pending
Invoice rejected
Rejected by manager
reason: no authorization on file
✓ Done
Vendor notified
documentation requirements attached
✓ Done
Logged on vendor record
● Active
Resubmission opens a new record
○ Pending
Interactive mockup · sample data